100% MONEY BACK GUARANTEE
We agree to accept both personal and company responsibility for your 100% complete satisfaction with the materials and the work provided by us and paid for by you. During the first year, if you are dissatisfied with the performance of your new Boiler, our service, our people, or for any reason, we will correct the problem to your satisfaction or we will remove the Boiler system that we installed within thirty (30) days of your request and refund the entire amount of the contract price.
EXCLUSIVE “NO LEMONS” GUARANTEE
We recognize that not every manufactured piece of equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the value they’ve invested in, we offer a “NO-Lemons” guarantee on our “Risk Free” systems. Simply stated, should the block in your new Boiler fail during the first five (5) years of ownership we will remove the “Lemon” and install a completely new Boiler at No-Charge. If you have ever bought a “Lemon” before, you’ll truly appreciate our commitment to your long term satisfaction.
INSTALLATION WORKMANSHIP GUARANTEE
Our installation technicians are the best in skill, attitude and workmanship. They’ll care for your home and complete the job with speed and precision. They wear floor savers, use drop cloths, clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. If, when they have finished in your home, they have not performed in accordance with these high standards, we’ll refund whatever amount of the purchase price you feel to be fair.
LOWEST PRICE GUARANTEE
Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and what is not included in any new Boiler system you choose for your home. Our “Lowest Price Guarantee” is our promise to you that you cannot find a comparable installation for less…or we’ll pay you a $50.00 bonus over the difference. All we ask is that the comparison be “apples to apples”.
MANUFACTURER’S PARTS WARRANTY
KEIL will fully support your new Boiler’s Manufacturer’s Parts Warranty for the full term of their warranty according to the terms and conditions of the manufacturer’s warranty. Your new Boiler’s warranty statements can be found included with your new Boiler and also by going to the manufacturer’s website, or by contacting KEIL Heating and Air Conditioning. While any part is under warranty KEIL will not charge any fees for shipping or handling except for block replacement beyond the “NO Lemons” Guarantee.
LIFETIME THERMOSTAT GUARANTEE
We know that your comfort is dependent on the one component of your comfort system that you have control of, your Thermostat. With this in mind, we guarantee that your new digital Thermostat will perform accurately and without fail under normal operating conditions or we will replace it with a new comparable Thermostat Free of charge for life.
5 YEAR ZONE VALVE GUARANTEE
When KEIL installs new Zone Valves along with your new Boiler we will warranty each of your new Zone Valves for a full five (5) years on the Part and the Labor. Should anything go wrong with any of your new Zone Valves they will be repaired or replaced at no charge to you for a full five (5) years.
LIFETIME PIPING GUARANTEE*
We agree to accept full responsibility for and will guarantee for as long as you live in the home any and all piping KEIL modified or installed as part of the installation of your new Boiler. Should you ever have a leak as a result of any piping KEIL installed we will repair that leak at No-Charge to you. This also includes any new baseboard KEIL may have installed as part of your new Boiler installation. This warranty does not cover piping damage caused by freezing.
All guarantees are in full force to the original homeowner for as long as they live in the home.
*Guarantee is void in the event the structure is remodeled, enlarged or modified in a way that affects the system sizing or design.